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frequently asked questions

What are your COVID safety standards?

The health and wellbeing of our employees and customers is of paramount importance to us and we follow COVIDSafe guidelines to ensure we meet all COVID-19 health and safety requirements.

Due to similar requirements across the logistics industry, delays may occur with our shipping companies. If this happens, be patient.

如果您对我们的 COVIDSafe 指南有任何疑问，请发送电子邮件至[email protected]，我们很乐意回答您的询问。

Which countries do you ship to?

We work with major international logistics companies (or you can choose your freight forwarder if you have a need) and ship to most countries around the world - including United States, United Kingdom, Asia, Australia, Canada, South America and Europe. All orders come with a tracking number, so you can check the shipping status of your delivery.

For the delivery time.

Depending on your order, you can choose to be in stock or customized (there will be certain preferential policies for customization) and the delivery time ranges from 3 to 30 days. (Spot needs to be confirmed first).

Keep in mind that orders may take longer to reach rural or remote areas.

Here is more information about our shipping and handling policies, if you are still unsure whether we ship to you, please email us at [email protected], We will be happy to answer your inquiry.

What happens if an item is missing from my order?

We do our best to update our inventory quantities daily and boast a 98% accuracy rate, but errors can happen. If there is a problem with your order, we apologize in advance and we will do our best to resolve it as soon as possible.

If you are missing an item, please email our customer service team at [email protected] to help resolve the issue.

The product I want is sold out! Will you receive more stock and when?

We're sorry, but the item you want is temporarily out of stock.

We do our best to ensure that our stock levels are constantly replenished, but if an item is sold out, we usually receive more stock once the materials for that item are ready from our manufacturer. Unfortunately, we can't give an exact waiting time, but we can let you know as soon as we arrive. If you are after a large number of products, we can also place orders for you.

If you're looking for a specific item that is out of stock, or would like to place a custom order, please email us at [email protected] and a member of our friendly customer service team will be happy to assist you – remember that we offer 24/7 support.

I can't log in to my account. What am I going to do?

If you're having trouble accessing your account, we recommend resetting your password.

If that still doesn't work, email us at [email protected] and one of our friendly customer service team members will be happy to assist you – remember that we offer 24/7 support.

What is the MOQ?

Because we are a production-oriented wholesale company. Not suitable for the retail industry at the moment, we have a minimum order of 50 pieces (can be mixed), but keep in mind that our prices are structured, so the higher the quantity you order, the cheaper the cost per item.

如果您仍然不确定任何订单数量，请发送电子邮件至 [email protected] 

Our friendly customer service team members will be happy to assist you – remember that we offer 24/7 support.

Can I get a sample before placing a big order?

It is our pleasure to be able to serve you, and we can provide samples. You can contact our customer service before confirmation, customer service will modify the MOQ, you can buy a "sample order" for yourself before committing to any large quantity order.

I want to add my logo and label to my order. Do you offer custom labels?

Yes, we offer custom labels with different size information. These labels are customized brand labels, and we can contain information in 10 different sizes, from baby and baby clothes to children's clothing to women's clothing and maternity clothing.

If you need any help or more information about custom labels, logos, and hangtags, please email us at [email protected] Our friendly customer service team members will be happy to assist you – remember, we are available 24/7 Round-the-clock support.

I made a mistake - what is your return policy?

We get it; Errors happen from time to time, so if you want to cancel your order, please contact us immediately. We have a 30-day full refund return policy for unworn items sent back in their original condition.

For more information on our refund policy, click here.

If you need any help returning your order, please email us at [email protected] orOur friendly customer service team members will be happy to assist you - remember, we offer 24/7 support.

I received a defective item, what should I do?

We do our best to check that every product we send meets our quality standards, but if there is a problem with the item, we will be happy to offer you a refund.

Simply return the item to our warehouse within 30 days and we will be happy to replace or refund you.

If you have any specific questions about a defective item, please email us at [email protected] and one of our friendly customer service team members will be happy to assist you – remember that we offer 24/7 support.

Do you offer discounts for large volume orders?

We will provide you with discounts on products with different order quantities, depending on the number of your orders.

If you have any specific questions related to the quantity of your order, please email us at [email protected] and one of our friendly customer service team members will be happy to assist you – remember, we offer 24/7 support.